Following BaFin's policy paper, the European insurance supervisory authority Eiopa has also published guidelines for dealing with artificial intelligence (AI). AI applications help to process customer inquiries and claims more quickly. But insurers must ensure fairness and freedom from discrimination. A group of experts for digital ethics has therefore formulated six central principles and wants [...]
About a year ago the BMI Lab posted a very interesting blog post. We would like to reproduce this in excerpts below. A business model consists of four dimensions: (WHO) is the target customer and what his/her needs, (WHAT) is the value proposition and with the help of which products and services is it generated, [...]
For years, insurers have worked on improving customer experiences and on the necessary sales and marketing channels. Derived from this, the internal provision of services is also “available”. […]
An important aspect of business models are processes or more specifically supply chains, which, according to Porter, are “a collection of operations, through which a product is designed, produced, distributed, delivered and supported”. In the end, it is about upholding a value proposition! […]
Up until now, a change of established business models has happened only slowly, but increasingly the pressure on insurers grows (part 1: customer journey; part 2: data-driven business models): the present business model is a phase-out model! Technological trends and developments, which the study “Assekuranz 4.0” calls the digital triangle, are the drivers for the [...]
This blog entry concerns itself with the impact of the digital transformation on business models in general and the role of data specifically. I will discuss the meaning of a data-driven business model, the benefits of the implementation of one and the obstacles one has to overcome in the process. […]
There are a number of success factors for a successful strategy execution: corporate culture, leadership, communication and binding process along so-called disciplines are just a few of them. In connection with a changed or even new business model, the question of core competencies always arises. […]
In general, corporate culture is understood to be a system of shared patterns of thinking, feeling and acting as well as the norms, values and symbols that convey them within a company. […]
The Conference Board C-Suite Challenge™ 2021 examines the issues business leaders say are keeping them up at night in 2021. CEOs cite the COVID-19 virus, vaccine availability, and changing consumer buying behaviors as the key potential game changers in 2021. Despite some good news — including modest growth expectations for the global economy — they [...]
A lot of work for recruiters in addressing and attracting young professionals: The need for skilled workers is high, and so are the challenges for recruiters – especially with a view to nursing and STEM professions. The corona pandemic now tops it all off. […]
