In a slow-growing business environment, operational excellence – the ability of an organization to deliver value to its customers efficiently and effectively – is the ultimate key to competitive advantage. Just as there is an innovation culture, there is also a culture of excellence – and often the two are not in harmony.
Worldwide, CEOs see better employee engagement to boost productivity as the first step to improve operations.
The pursuit of European CEOs to achieve operational excellence is based on building a highly motivated workforce while at the same time developing organizational agility, improving organizational alignment and dismantling internal silos.
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