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Our society is changing incessantly and at increasing speed, and the corona pandemic does not change that. Our life is difficult to imagine without technology and artificial intelligence, and those who refuse to do so may miss the boat. But where are the technical achievements really taking us, and with what purpose are they being [...]
Application areas of generative artificial intelligence, or GenAI for short, are often examined from a technical perspective. With regard to HR, automation, recruiting and the evaluation of employee data are often mentioned. That´s all? This article takes a different perspective. […]
The more CHROs focus on the customer journey relevant to them, the more we see a shift in the focus of people analytics. […]
The first few weeks of the new year are over. We have arrived in the year 2022. What are our priorities? Where are we still looking for the right way? […]
In a declining global economy, the return on investment from digital transformation is an urgent question that needs to be answered. […]
Following BaFin's policy paper, the European insurance supervisory authority Eiopa has also published guidelines for dealing with artificial intelligence (AI). AI applications help to process customer inquiries and claims more quickly. But insurers must ensure fairness and freedom from discrimination. A group of experts for digital ethics has therefore formulated six central principles and wants [...]
For years, insurers have worked on improving customer experiences and on the necessary sales and marketing channels. Derived from this, the internal provision of services is also “available”. […]
There are a number of success factors for a successful strategy execution: corporate culture, leadership, communication and binding process along so-called disciplines are just a few of them. In connection with a changed or even new business model, the question of core competencies always arises. […]
Artificial intelligence (AI) now has a decisive influence on decisions in almost all areas of life. The technologies that make this possible are developing rapidly and are becoming more attractively priced. So why is it that the vast majority of companies have only used AI in pilot projects or in a single business process? [...]
In a 3-episode series I wrote last year about the foundations of Workforce Analytics (german blogpost: Evidenz-basierte Entscheidungsfindung: daten- und systemseitige Grundlagen). In our conferences we have also dealt specifically on these Workforce Analytics foundations […]
