End-to-end automation using Actbots
For years, insurers have worked on improving customer experiences and on the necessary sales and marketing channels. Derived from this, the internal provision of services is also “available”. […]
Strategy execution requires competence development
There are a number of success factors for a successful strategy execution: corporate culture, leadership, communication and binding process along so-called disciplines are just a few of them. In connection with a changed or even new business model, the question of core competencies always arises. […]
HR Management: Review 2020 and Outlook 2021
Shortly before the beginning of 2020, I dealt with the question: When will strategic HR come and close the evidence gap? A few weeks later, Covid 19 overshadowed (almost) everything. Nevertheless, there is increasing pressure on human resources to develop from an operational, administrative function to a strategic, transformational function in the company. [...]