New business models for SME
In a declining global economy, the return on investment from digital transformation is an urgent question that needs to be answered. […]
Digitization is coming – strategy too?
I´ve read and heard a lot of times in the last few months: The pandemic has accelerated digitization. The examples then given in this context may all be correct. I ask myself the question: Are these examples just born out of necessity, or is there a strategic concept behind them? […]
Eiopa guidelines for dealing with AI
Following BaFin's policy paper, the European insurance supervisory authority Eiopa has also published guidelines for dealing with artificial intelligence (AI). AI applications help to process customer inquiries and claims more quickly. But insurers must ensure fairness and freedom from discrimination. A group of experts for digital ethics has therefore formulated six central principles and wants [...]
End-to-end automation using Actbots
For years, insurers have worked on improving customer experiences and on the necessary sales and marketing channels. Derived from this, the internal provision of services is also “available”. […]