Growth and prosperity – evidence or strike?
Current headlines in business magazines about the lowered growth forecast and the threat of recession currently seem to be attracting less attention in the public debate than strikes. […]
Generative AI in HR – a different perspective
Application areas of generative artificial intelligence, or GenAI for short, are often examined from a technical perspective. With regard to HR, automation, recruiting and the evaluation of employee data are often mentioned. That´s all? This article takes a different perspective. […]
People Analytics: Strategy tops HR
The more CHROs focus on the customer journey relevant to them, the more we see a shift in the focus of people analytics. […]
Build a more qualified workforce
The pandemic and the gradual transition to hybrid work models have accelerated the need for new skills and qualifications. This includes above all social and emotional skills, leadership skills and the ability to think critically and to make decisions. […]
Eiopa guidelines for dealing with AI
Following BaFin's policy paper, the European insurance supervisory authority Eiopa has also published guidelines for dealing with artificial intelligence (AI). AI applications help to process customer inquiries and claims more quickly. But insurers must ensure fairness and freedom from discrimination. A group of experts for digital ethics has therefore formulated six central principles and wants [...]
End-to-end automation using Actbots
For years, insurers have worked on improving customer experiences and on the necessary sales and marketing channels. Derived from this, the internal provision of services is also “available”. […]
Business Models in the Insurance Industry and the Role of Data (Part 3)
Up until now, a change of established business models has happened only slowly, but increasingly the pressure on insurers grows (part 1: customer journey; part 2: data-driven business models): the present business model is a phase-out model! Technological trends and developments, which the study “Assekuranz 4.0” calls the digital triangle, are the drivers for the [...]
Artificial Intelligence: blessing or curse?
Our society is changing incessantly and at increasing speed, and the corona pandemic does not change that. Our life is difficult to imagine without technology and artificial intelligence, and those who refuse to do so may miss the boat. But where are the technical achievements really taking us, and with what purpose are they being [...]
AI from a cultural and organizational perspective
Artificial intelligence (AI) now has a decisive influence on decisions in almost all areas of life. The technologies that make this possible are developing rapidly and are becoming more attractively priced. So why is it that the vast majority of companies have only used AI in pilot projects or in a single business process? [...]