For years, insurers have worked on improving customer experiences and on the necessary sales and marketing channels. Derived from this, the internal provision of services is also “available”. […]
The pandemic has changed a lot – some accelerated and unfortunately brought a lot to a complete standstill. Numerous companies have used the last few months to fine-tune their business model and strategy. They are currently working intensively on anchoring the MVV statement (mission, vision, values) and strategic goals and driving forward strategy execution. [...]
An important aspect of business models are processes or more specifically supply chains, which, according to Porter, are “a collection of operations, through which a product is designed, produced, distributed, delivered and supported”. In the end, it is about upholding a value proposition! […]
Up until now, a change of established business models has happened only slowly, but increasingly the pressure on insurers grows (part 1: customer journey; part 2: data-driven business models): the present business model is a phase-out model! Technological trends and developments, which the study “Assekuranz 4.0” calls the digital triangle, are the drivers for the [...]
This blog entry concerns itself with the impact of the digital transformation on business models in general and the role of data specifically. I will discuss the meaning of a data-driven business model, the benefits of the implementation of one and the obstacles one has to overcome in the process. […]
There are a number of success factors for a successful strategy execution: corporate culture, leadership, communication and binding process along so-called disciplines are just a few of them. In connection with a changed or even new business model, the question of core competencies always arises. […]
In general, corporate culture is understood to be a system of shared patterns of thinking, feeling and acting as well as the norms, values and symbols that convey them within a company. […]
Cause-and-effect relationships are helpful when it comes to understanding relationships in a company and getting a grip on complexity with the help of key influencing factors. With all the variety that can be there; an “axis” is stable: A compelling place to work (employee focus) – a compelling place to shop (customer focus) – a [...]
Our society is changing incessantly and at increasing speed, and the corona pandemic does not change that. Our life is difficult to imagine without technology and artificial intelligence, and those who refuse to do so may miss the boat. But where are the technical achievements really taking us, and with what purpose are they being [...]
Shortly before the beginning of 2020, I dealt with the question: When will strategic HR come and close the evidence gap? A few weeks later, Covid 19 overshadowed (almost) everything. Nevertheless, there is increasing pressure on human resources to develop from an operational, administrative function to a strategic, transformational function in the company. [...]
