#CX

Experience makes the difference

Cause-and-effect relationships are helpful when it comes to understanding relationships in a company and getting a grip on complexity with the help of key influencing factors. With all the variety that can be there; an “axis” is stable: A compelling place to work (employee focus) – a compelling place to shop (customer focus) – a [...]

By |2022-04-29T07:49:12+02:00January 30th, 2021|Culture of Innovation, Employee Engagement|0 Comments

Business Models in the Insurance Industry and the Role of Data (Part 1)

Due to new challenges, business models have to be continuously questioned and adjusted. First, the actual concept of business models has to be examined. After that, the current set of facts should be evaluated and finally, one should look at possible courses of actions in corporations − in our case, insurance companies. […]

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