Operational Excellence

Operational Excellence is truly the challenge C-level can control, and in a slow-growth economic environment, the ultimate key to competitive advantage. Just as there is a culture of innovation, so is there a culture of excellence—and often the two can clash.

In slow growing markets, organizations must make adjustments to continue to be profitable. Operational excellence – the ability of a company to efficiently and effectively deliver value to its customers – is a proven strategy for ensuring growth in profitability, even while sales increases are in the low single digits.

Globally, CEOs see better employee engagement to drive productivity as the first step in improving operations. European CEOs quest to achieve operational excellence is founded on creating a highly engaged workforce while developing organizational agility, improving organizational alignment, and breaking down internal silos.

In addition to process and cost optimization, building agility and resilience, CIP-approaches and methods used in project management and project organization, three product service packages with regard to creating alignment between strategy, objectives, and organizational capabilities are in focus:

• Operationalization of the strategy,
• Institutionalization of the strategy, and
• Monitoring and assessment of the strategy.

At the same time, these are the three most important components of strategy implementation.