In a slow-growing business environment, operational excellence – the ability of an organization to deliver value to its customers efficiently and effectively – is the ultimate key to competitive advantage. Just as there is an innovation culture<\/a>, there is also a culture of excellence – and often the two are not in harmony.<\/p>\n Worldwide, CEOs see better employee engagement to boost productivity as the first step to improve operations.
\nThe pursuit of European CEOs to achieve operational excellence is based on building a highly motivated workforce while at the same time developing organizational agility, improving organizational alignment and dismantling internal silos.<\/p>\n<\/div>